Job Duties and Responsibilities:

• Define a Roadmap for Implementation of SAP Solution Manager 7.2 Monitoring capabilities on SAP ECC, S4 HANA, SAP PI /PO, BW, SAP CRM & SRM landscape.
• Requirement gathering with GAP analysis in designing future state operations for SAP Technical Monitoring, Interface Monitoring and Business Process Monitoring.
• Revise and Improve Global Support Infrastructure with UxMon, Ignio, HPALM, ServiceNow, AppDynamics and Technical Monitoring capabilities from Solution Manager.
• Understand gap analysis and prepare mitigation plan with various functionalities of solution manager. Work with all internal partners in gathering and understanding Business Processes. Implement BPMon for proactive and process-oriented monitoring of client’s Core business processes.
• Prepare plan and execute End User Experience Monitoring (UXMon) with script execution and Integration plan with E2E trace analysis.
• Implement Industry’s best practices for S4HANA, SAP ECC landscape with Monitoring infrastructure to help performance optimization.
• Conduct Roadshows to BASIS, Database, Level1, Level2 teams on utilization of System Monitoring, Job Management capabilities.
• Install and configure Solution manager 7.2 with ChaRM, Technical Monitoring, system monitoring with alert configurations.
• Conduct Weekly and monthly demos to client Management on progress and milestones of the project. Obtain Sign-offs from Business Leads for each landscape on Performance Optimization with Implemented Monitoring and alerting capabilities.
• Work with Documentation to prepare, train, help and guide Command Center Team (CC Team) on usage Support capabilities.

Skills / Knowledge required :

• Technical knowledge around all the Solution Manager applications – ChaRM, Monitoring, business Process Management, Project management, License Management, Testing, integration with tools such as HP Quality Center and other testing software.
• Customizing SOLMAN monitoring template for different SAP systems. Able to configure email alerting and integration with Service Now.
• Troubleshooting from the alert and adjust threshold accordingly especially knowing where to locate logs and trace files.
• Customizing alert so the email subject has the SAP system id, not a generic alert subject.
• Expertise with solution Manager 7.2 (Mandatory requirement), SAP Solution Manager 7.1. Upgrade experience from 7.0, 7.1 to Solution manager 7.2
• Need More of Solution Manager profile than a SAP BASIS resource with experience of supporting Solution Manager.
• The resource must be able to follow instructions and understand how Business Requirements works for all the lists that are defined by but they the team.
• Ability to work with IT and the business to establish processes and procedures for using all the Solution Manager Applications
• Able to work and communicate clearly with diverse group of people to reach a census on how the tool needs to be used
• Good written communication skills – able to document meetings, develop processes and procedures
• Experience using Solution Manager on projects and leveraging multiple Solution Manager Applications