Job Duties and Responsibilities:

• Responsible for reliability and availability of all Production environments, their health, on-going monitoring, proactive and preventive health assessments.
• Transform Operations & influence Engineering practices to achieve the strategic goal of new code deployed in Production frequently via Continuous Delivery (CD) pipelines.
• Encompasses handling complex and varied product platforms and multiple Cloud deployment platforms.

Key Responsibilities include, but are not limited to:

• Design the SRE function with the goal of providing 24x7x365 coverage.
• Build and evolve an Operations Model that can handle complexities. spanning various cloud-based deployment models, and technology partner integrations.
• Create & support a delivery ecosystem that thrives on demonstrating value to stakeholders by adopting highly iterative & Continuous delivery models.
• Work with the product management team to define Service Level Agreements (SLAs) Service Level Objectives (SLOs) and implement Service Level Indicators (SLIs) for core capabilities.
• Collaborate with product and engineering to drive and improve the whole lifecycle of operational readiness - from inception to design, through deployment, operations, and proactive refinement.
• Influence Architectural and Product decisions with a bias towards Scale, Observability, Monitoring & Stability and Security.
• Drive incident management process and support a blameless post-mortem culture.
• Own and drive high profile customer escalations.
• Drive and implement lean-ops culture by applying self-service, self-healing, and automation.
• Advocate for SRE Principles, collaborate with all Engineering teams to create a DevOps mindset.
• Responsible for Capacity forecast, Budget & Cost optimization.
• Define and deliver KPIs, Metrics for Operations & Quality to stakeholders -- Deployment Frequency, MTTR, Lead Time, etc.
• Adopt and evolve internal processes based on industry best practices in SRE.
• Grow team members through career development through coaching and mentoring for junior engineers, foster leadership principles and behaviors to groom the next generation of leaders.

Skills/Knowledge required:

• Minimum 3 years of Software Engineering and/or Infrastructure Operations, 2+ years in SRE role.
• Ability to work with distributed, multicultural, and diverse teams.
• Experience with customer escalations and/or operations war room.
• Strong understanding of modern monitoring and logging technologies.
• Strong analytical skills with a data-driven approach to solving problems.
• The ability to partner and influence product, engineering, and operations teams is a must.
• Strong organizational planning and development, business judgment, influential skills, and technical leadership.
• Experience with Agile methodologies -- SCRUM, KANBAN, etc.